Cluster Meeting and Events Executive


    Malmaison Reading

    Cluster Meetings & Events Executive

    Up to £12.30 – £12.80 inc Loyalty Bonus & Tronc, 20 Hours
    Permanent Contract 
    Cluster Role for Reading & Henley 

    To maximize Meetings & Events revenue performance, meeting room occupancy and achieve budgets. To handle and manage inbound enquiries, contract events business and ensure the smooth planning and implementation of events with appropriate documentation

    We’re looking for a Cluster Meetings & Events Executive to join our team and play a crucial role in driving the meetings and events agenda for Malmaison Reading and Hotel du Vin Henley-Upon-Thames. For this role you would expect to handle high value enquiries which would include everything from product launches, team meetings, large conferences, social celebrations and weddings, therefore providing an exciting and varied workload within a dynamic close-knit team.

    Reporting to the Cluster Meetings & Events Manager, your key objectives would be to handle enquiries effectively, contract event business and ensure a strong product knowledge to execute a smooth customer journey from start to finish, including liaising on final details.

    Key Responsibilities & Objectives;

    • To manage meeting, private event and wedding enquiries
    • To drive occupancy and revenue for the meeting spaces within the hotel
    • To drive occupancy of bedrooms, for MICE enquiries with groups attached
    • To work according to the SOP’s within the brand, ensuring adoption of best practice
    • To ensure high level of attention to detail for when creating proposals and function sheets for the hotels operation team
    • To have the ability to develop relationships and rapport with potential clients, by adopting a consultative sales approach
    • To ensure all deposits and final payments are received in a timely manner as per the brand SOP
    • To confidently execute client site visits during their decision making process
    • To support the Cluster Meetings & Events Manager with any other ad-hoc tasks that are required

    What we’re looking for…

    • Communicates openly and clearly both verbally and in writing
    • Manages time and resources effectively
    • Prioritizes actions and manages tasks through completion in a timely manner
    • Acts on own initiative
    • Has drive and hunger for sales
    • Expresses confidence in own ideas
    • Can handle more than one task at a time