Duty Manager


    PPHE Hotel Group

    At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the Park Plaza Park Royal Hotel, you will do more than just welcome our guests. The key role for you as our Duty Manager will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests. You will be expected to maintain and grow the relationship between the hotel and our VIPs and regular guests and support the guests in resolving any issues that may arise.

    We are looking for a Duty Manager who will:

    • Be capable of managing the Front of House departments and making crucial decisions
    • Ensure guests’ needs are met beyond expectation
    • Play a hands-on role leading by example, and taking opportunities to motivate, train and inspire the Front of House team members
    • Be proficient with Microsoft Office and have excellent knowledge of Opera
    • Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
    • Shift patterns are 4 on, 4 off, 12 hour shifts.
    • Have previous experience as a Duty Manager, Guest Relations Manager in a hotel

    As a Duty Manager you will receive:

    • 30 Days of Holiday a year
    • Salary: Up to £26’000 per annum
    • Discounted hotel staff rates
    • Free food on shift
    • Great Learning and development opportunities

    Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

     Park Plaza. Be part of it