Facilities Helpdesk Operator

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    • Basildon
    • Salary: Competitive Salary plus company car, mobile working

    Prezzo - Property & Risk

    Regional Maintenance Person

    Location: Field based – Essex and Sussex Locations 

    At Prezzo we’re focussed on people – our team and our customers – and we know that the experience our customers receive is directly linked to having the right team. We’re looking for a Regional Maintenance Technicians to join us and provide front-line maintenance support to Restaurants and Head Office. You’ll face a variety of tasks so we’re looking for an all-rounder capable of working across general trades such as, but not limited to, carpentry, locksmith, general building etc.


    Key responsibilities:


    • Responsible for the day-to-day resolution of assigned tasks.
    • Provide exceptional customer service.
    • Receiving, maintenance calls from internal staff via telephone and email
    • Maintaining Asset Lists within the restaurants.
    • Be resourceful and self-motivated and work as part of a team.
    • Escalation of unresolved issues to the Internal or external stakeholders, and management of external suppliers to resolve these issues.
    • Perform daily, weekly, monthly Preventative Maintenance tasks.
    • Conduct inspections and provide feedback on works undertaken by third party contractors working within our restaurants.
    • To adopt a flexible approach in respect of other skills & trades, to enhance maintenance support across the business.
    • Physically strong as capable of moving heavy furniture or equipment.
    • Full & clean driving licence required.
    • Ability and flexibility to accommodate additional skills as the role evolves.


    What we’re looking for from you?


    • Experience of maintaining the high standards of maintenance and repair across a multi-site organisation would be beneficial.
    • An understanding of restaurant businesses/ hospitality would be advantageous.
    • Excellent problem-solving skills in order to diagnose, evaluate and resolve maintenance related issues.
    • Good communication and interpersonal skills with an aptitude for communicating complex technical issues to both peers and non-technical staff.
    • Exceptional time management skills, organised, efficient, effective, and forward thinking.
    • Exceptional attention to detail.
    • Innovative and forward thinking.
    • Ability to adapt to ever changing situations with a positive attitude.

    If it sounds like you, please apply with your CV and we will be in touch very soon!

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