First Contact Administrator

    West Midlands

    Red Snapper Group

    RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

    RSR are recruiting on behalf of Black County Women’s Aid for a First Contact Administrator to be part of a central contact and administrative team.

    This is a full time, permanent role, based in Sandwell and offers a salary of £22,308.

    Main Duties:

    • Responsible for taking calls and field as appropriate to the relevant service or staff member.
    • Responsible for delivering an effective system of first contact, care and support to clients who are victims/survivors of abuse; this includes gathering information regarding the client and their circumstances and assessing requirements for support.
    • Effectively communicate with clients over the phone in a manner and pace that is appropriate
    • Manage high volume of calls.
    • Gathering information regarding the victim/survivor and their circumstances effectively managing referrals and queries from partner agencies.
    • Accurate recording of the client/ agency details on the BCWA case management system and prepare case files ready for allocation.
    • Assess risk and provide tailored support plans for service users
    • Provide support for survivors of abuse using a trauma informed approach.
    • Deliver efficient and organised administration.
    • Monitor and respond to referrals via email, telephone and web chat in a timely manner to ensure contact is maximized and needs are met.

    Essential Requirements:

    • Educated to minimum Level 3 or equivalent.
    • Experience in managing a high volume of calls.
    • Experience of working in a professional environment.
    • Experience in providing timely response to all stakeholders.
    • Excellent interpersonal skills.
    • Efficient and organised.

    Role is subject to DBS check at the relevant level.

    If you would like to be considered for this position and have the relevant experience, then please Apply Today!

    Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

    RSR Justice is a market leading recruitment business dedicated to providing top quality candidates and services to the offender rehabilitation and supervision work sectors.

    Red Snapper Recruitment is a member of the Red Snapper Group.

    The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) – a free and confidential service to candidates.

    The Red Snapper Recruitment Group is an equal opportunities employer.