First Line IT Support Apprentice

    Tyne And Wear

    QA Ltd

    iRevolution Group offers business services to those working within the insurance industry and beyond, including business energy procurement and outsourced HR services including assistance with recruitment. We are seeking a helpdesk engineer to join our team and provide outstanding support to our colleagues in Sunderland. This is an excellent opportunity for an IT enthusiast who loves problem-solving.


    • Assist in diagnosing malfunctioning systems, hardware, and software
    • Setup new users on both our systems and on any hardware required for their role
    • As part of the first-line support, you will be responsible for managing the team’s queue as well as your own to deliver services within agreed SLAs
    • Maintain our asset register along with user profiles and system access rights
    • Undertakes any other tasks as requested by Management
    • Assist with IT issues, incidents, installations, configurations, migrations, and maintenance of system -hardware, software, and networks.


    • Strong IT and digital skills
    • Attention to detail
    • Good written and verbal communication
    • Able to deliver a high standard of customer service
    • Salary Reviews

    Entry Requirements:

    • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
    • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
    • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

    You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

    If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

    For more information please visit the UK ENIC website.

    Company Benefits

    • 25 days holidays (+ bank holidays)
    • Company funded social events and team building
    • Relaxed office dress code
    • Company pension
    • Team building

    Future Prospects:

    • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

    Important Information:

    Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

    Apply now!