Head of Area Operations – London & Surrey


    Head of Area Operations 

    Location – London & Surrey (Field Based)

    About us…

    Achieve together is one of the UK’s leading providers of support for people with learning disabilities, autism and associated complex needs, we have a strong ethos and our commitment to supporting the people and families we work with is at the very heart of what we do.

    We are now looking for an experienced and driven Head of Area Operations to support the team in London & Surrey on a permanent contract. 

    What you’ll be doing…

    As the Head of Area Operations you will take day to day operational responsibility for a the London & Surrey region. This will include the oversight of Services which could include residential, supported living, day services and outreach. You will be working with the Operations Director to provide leadership, line management and all associated support for Regional Managers in the area.

    You will be responsible for meeting Registration conditions, through achieving compliance with the relevant regulations.

    Key Responsibilities:

    • Ensures effective support, monthly supervision and annual appraisal for all Regional Managers in the area.
    • Help to embed a coaching culture, mentor new Regional Managers and support existing Regional Managers with their professional development.
    • Be visible, carrying out both planned and unannounced visits to services on a weekly basis to establish a culture of visible senior management leadership.
    • Overall responsibility for ensuring all services within the area are staffed at safe levels and delivered cost effectively.
    • Monitor absence levels in the area and ensure effective management in line with the organisations policies.
    • Ensures any complaints are fully investigated and documented by the Regional Manager. Undertake investigations directly if they involve the Regional Manager. Partake in disciplinary investigations as requested and in partnership with HR.
    • Ensure that the people we support are appropriately safeguarded and staff understand safeguarding /POVA and whistleblowing processes.
    • Ensure vigorous management of all cost lines, particularly sickness and other avoidable staffing costs. Monitor agency expenditure on a weekly basis to ensure this is kept to an absolute minimum.
    • Ensure a culture of safety and effective management of risk exists throughout the area making sure all services comply with health and safety and other legislative requirements.
    • Develop and implement quality management and continuous improvement systems. Undertake regular audits of the Regional Managers work and report on quality standards within the region (in line with policy). Develop, oversee and regularly review the implementation of agreed quality improvement plans.
    • Ensure that regulatory standards (CQC) are maintained and effective monitoring processes are in place to ensure quality. Ensure that person centred processes are embedded in all services in the area with clear systems in place to monitor outcomes for the people we support.
    • Champion continuous improvement and the implementation of best practice such as Person Centred Active Support, STOMP, PBS (where appropriate) and the national PMLD standards.
    • Prepare regular performance reports for the Operations Director as required. Report on progress against regional development plan target, overall operational performance and key risks. Ensure that all reports for care managers and other stakeholders are of high quality and produced in a timely manner.
    • Support the embedding of an open and transparent culture in services across the region leading to trust in the organisation and it’s reputation. In particular ensure there are strong relationships with commissioners, care managers and community learning disability teams. Ensure there is excellent communication and involvement with families.
    • Ensure the planning, developing and delivery of new services in the area is performed to a high standard to meet the short and medium terms objectives of the organisation.
    • Represent the Operational Director in their absence at monthly meetings (including the QA and Safeguarding forum) to ensure full engagement in operational decision making.

    Required skills:

    • 5 years senior multisite social care operational management experience
    • Experience working within organisational policies and a regulated industry sector
    • Excellent writing skills.
    • A demonstrable track record of leading excellence and continuous improvement in service delivery and financial performance across services for adults with learning disabilities.
    • A highly effective leadership style and a demonstrable track record of developing high performing teams and a culture of excellence.
    • Strong person-centred values and demonstrable experience of developing best practice. Extensive experience of leading excellence in quality and regulatory compliance, including effectively managing serious incidents
    • Extensive experience of successfully opening new services and integrating services from other organisations.
    • Strong external and internal stakeholder management.
    • Ability to juggle multiple priorities.

    Why work for us…

    We’re committed to the growth of people across our business because working with us is not just about having a job, but the opportunity to grow and flourish within our organisation for years to come.

    As well as a competitive salary you will also receive:

    • 33 day holiday inclusive of bank holidays
    • Access Retail Discounts
    • Reward and recognition monthly and annual
    • Development and access to professional training
    • Access to counselling services
    • Continuous on the job training is provided
    • Contributory Pension Plan
    • Checks and Clearances paid for by Achieve together

    If this sounds like you and you relish the idea to work for a company where you can really make a difference, then we want to hear from you today!