Implementations Support Analyst


    Location
    Yorkshire
    Date

    Adria Solutions

    Implementations Support Analyst

    Our client based in Sheffieldis currently looking for an Implementations Support Analyst. You will be supporting the Implementation Manager in day-to-day activities in addition to supporting API and Partner integrations and supporting customers internally and externally on new business onboarding.

    Skills and Responsibilities:

    • Manage Implementation setup portal
    • Review new requests merge and push live within agreed SLAs
    • Overall organisation of the setup portal
    • Manage the implementation support queue on Zendesk to assist the internal support team and customers.
    • Attend internal and external implementation calls to support Implementation Manager where required.
    • Keep customers up to date on each stage of the customer onboarding process.
    • Practice a basic understanding of API integrations and continue to upskill your knowledge
    • Make recommendations for improvements to processes and software.

    Benefits:

    • Bonus
    • Private medical cover
    • Hybrid working

    How to Apply if you’re Interested in this Job:

    If this sounds like your perfect role, click Apply without delay!

    Implementations Support Analyst