Lead Delivery Excellence Manager


    O2 Telefonica

    It matters to us that Team O2 is as diverse as the communities we serve. 

    We’re aware that we need more diversity in our senior leadership roles, so we welcome and encourage people from all backgrounds to apply. 

    Whoever you are, O2 has a place for you. 

    Come join us.


    Job title: Lead Delivery Excellence Manager

    Reporting to: Head of Delivery

    Direct reports: 2

    Directorate: Mobile

    Department: Channels, Ops & Supply Chain

    Location: Flexible (any O2 office)

    Closing Date: 27/07/2022


    As a Lead Delivery Excellence Manager, you will lead the team and drive innovation. Some of the specific responsibilities include:

    • Leading overall Playbook and PMO strategy

    • Owning development roadmap items from concept to delivery, including full Governance, RACI and business engagement/sign-off.

    • Management of the governance of semi-supported projects to deliver key Consumer Marketing and SoHo programme and project launches to ensure that deliveries land on time, cost and quality – and that our Mobile channels are set up to sell and serve at all times.

    • Look to deliver innovation focus and proof of concepts across PMO Delivery to work faster and better, with efficiencies of task and process.

    About the team:

    The PMO Delivery Excellence Team are responsible for streamlining and where possible automating the delivery of repeatable/ simple projects, as well as PMO governance and process improvement

    Who we are

    At Virgin Media O2 we’re going All In, to remove bias and barriers for our people and our candidates. We’re working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey.

    Key responsibilities

    • To be accountable for the PMO Delivery Excellence function and roadmap

    • Leading process and workstream innovation

    • Crafting a 2-year roadmap of change and prioritisations

    • Line management of a team of 2 Delivery Excellence managers

    • Responsible for maturing the function/team into a best-in-class delivery function

    The must-haves

    In order to be considered, you must have the following experience;

    • Excellent knowledge of project management and business change principles, with experience leading programmes/ projects.

    • Proven experience in working with a range of stakeholders across the business

    • Proficiency in advanced applications e.g. Power Automate, Power BI, SharePoint administration etc.

    • Excellent verbal and written communication skills

    • Experience in crafting best practice documentation

    • Able to collate complex requirements and distil a problem statement, and clear recommendations (desirable)

    • Team management (desirable)

    • Creative problem solver (desirable)

    • Lean Six Sigma – Green Belt (desirable)

    What’s in it for you?

    We know that benefits mean so much more than the ‘stuff’ we can give you, so we offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.

    All work and no play just isn’t our style! We’re already planning our future ways of working, for when life becomes a little more normal again. We’re constantly evolving our approach to enable you to find an outstanding work-life balance.

    Next steps

    If we feel like a place where you can belong, we’d love to learn more about you.

    When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.



    We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.

    We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  

    Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform – O2 Campus. 

    We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  

    Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 

    If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.