D&D London Head Office
D&D London is a group of diverse restaurants, bars and hotels based principally in London, but also with venues in Leeds, Manchester, Paris and New York. It was founded by Des Gunewardena and David Loewi (the eponymous D and D) in 2006, following a buyout of Conran Restaurants. Since then the company has become a vital player in London’s famous restaurant scene, owning some of the capital’s most celebrated restaurants, including Quaglino’s, Le Pont de la Tour, Bluebird and Coq d’Argent. Outside London the company has made their mark in the North by opening Crafthouse, Angelica, Issho and East 59th in Leeds, and most recently 20 Stories in Manchester.
The Technical Services department provides both a proactive and reactive service to ensure that each D&D London property is maintained to the highest standards. The department covers all aspects of repairs & maintenance including plumbing, air conditioning, electrics, building fabric, health & safety and emergency support.
We have an exciting opportunity for a Technical Services Manager to support the Head of Technical Services with the day to day operational needs, ensuring optimum running of the D&D London restaurants. You will manage and support the Technical Services team with technical support, coordinating and executing PPM plans and completing health and safety remedial actions. You will be responsible for the delivery of health and safety standards and statutory compliance throughout the D&D London group. The role requires high level technical knowledge with a hands-on approach as and when deemed necessary.
Key Responsibilities:
• Assist the Head of Technical Services in every aspect of the operation as requested.
• Report and escalate any serious or urgent health and safety related issues to the Head of Technical Services.
• To assist with any business-critical emergencies/callouts as required.
• Manage and support the team, providing direction and clarity, with particular regards to health and safety.
• Complete health and safety compliance remedial actions and follow through.
• Assist the Head of Technical Services with the preparation of planned preventive maintenance.
• Coordinate and supervise contractors to ensure compliance with specifications and procedures regarding guest contact
• Make recommendations to the Head of Technical Services. These recommendations relate to maintenance repairs, health & safety matters and maintenance and engineering faults.
• To act as the point of contact for technical support in order to reduce contractor call-outs and ensure the correct trade/skill is allocated for resolving the problem.
• Make regular visits to all sites within the group ensuring a proactive approach in order to resolve issues.
• Assist the Head of Technical Services in all matters related to the implementation of effective budget controls.
Key Requirements:
• Relevant vocational qualification or equivalent i.e. Mechanical or Electrical.
• NEBOSH/CIEH Health & Safety Qualification or equivalent.
• Experience leading and managing a team.
• Significant experience in a multi skilled engineering role.
• Exceptional level of attention to detail.
• Exceptional customer service skills.
• Significant Health & Safety experience including the implementation and managing of Health & Safety standards.
• Strong commercial and financial awareness.
• Microsoft Excel/Microsoft Office skills.
• Strong organisational skills.
• Strong verbal and written communication skills including report writing to enable non-technical colleagues to understand complicated technical issues.
• Strong negotiating skills with suppliers and contractors to enable positive outcomes.
