Office and Facilities Manager

Office and Facilities Manager – City – £60-65k

Onsite, 08:30-17:30

Wise May are looking for an Office and Facilities Manager to join our client, a personable and progressive law firm based in the City. This is a great opportunity to join a friendly team who reward hard work.

Duties to include:

• Proactively manage The Facilities, Office Services and Client Services departments to ensure they meet the requirements of the business
• Coordinate repairs and maintenance within budget, lease and environmental guidelines
• Coordinate office fit outs and room moves
• Manage, monitor and measure the services provided by the multiple suppliers/vendors
• Ensure a high standard and cost effective service is maintained at all times
• Manage, monitor and measure office equipment (including IT hardware, mobiles etc)
• Carry out regular inspections of the works and services provided
• Act as a point of contact and interface between the facilities service users/tenants and service providers
• Maintain strong working relationships with Partners and Heads of Departments to ensure that the services provided continue to meet and exceed expectations
• Attend departmental forums and Business Services Management meetings
• Prepare and provide regular verbal and quarterly written reports of service delivery and financial performance
• Provide input, where necessary, in the contract agreement negotiations
• Being the local contact for building management and maintain effective and cooperative relationships with the landlord
• Management of purchase ordering within authorisation guidelines
• Input into annual budget review and forecasts
• Coordination of service charges applicable to tenants
• Billing of non lease service and utilities to tenants

Skills:

• Committed, flexible and strong customer service ethic
• Proactive and positive attitude
• Strong expertise and experience of property/facilities management in a professional services environment
• Strong expertise and proven experience of managing in house and outsourced services in a multi-contract environment
• Proven experience of setting appropriate SLA’s for outsourced contracts
• Experience of managing office fitouts
• Experience of managing the relationship between service users and in house/outsourced service providers
• Proven ability to produce clear and detailed written reports
• Experience of line management
• Strong negotiation skills with the ability to challenge suppliers to ensure best value
• Effective verbal and written communication skills
• Strong relationship building and networking skills
• Good understanding of all aspects of facilities management including M&E
• Thorough knowledge of Health & Safety legislation, Risk Management and controls application
• Experience of using a dedicated FM database
• Strong project management and organisational skills
• Knowledge of ISO Quality Management protocols desirable
• Knowledge and experience of Business Continuity protocols

Benefits:

• Discretionary bonus scheme
• Well being Wednesdays
• Sports and Social clubs
• Volunteering days
• Subsidised restaurant on site
• 25 days annual leave
• Life insurance
• Law Care
• Enhanced Statutory Maternity, Paternity, Shared Parental & Adoption pay.

We would be keen to speak with anyone who has experience with hard and soft facilities services, reprographics and front office management.