Pooled Account Manager


    O2 Telefonica

    It matters to us that Team O2 is as diverse as the communities we serve. 

    We welcome and encourage people from all backgrounds to apply.   

    Whoever you are, O2 has a place for you. 

    Come join us.


    Job Title               Pooled Account Manager

    Department        Sales – SMB

    Location               Preston Brook

    Closing date       28/06/2022


    About the team

    Our team is encouraged to fully understand the customer’s needs and requirements in order to offer them the best mobile and digital solution for their business. We are looking after our “small business” (SMB) clients.

    About the role

    You will act as a trusted advisor to our Small Business (SB) customers, delivering service and support to ensure retention and growth for both mobile and non-mobile services provided by O2. This is a desk-based role and part of a pool of SB account managers. You will improve revenue streams (upselling) digital products and services by receiving and making calls to identify customer needs.

    Key responsibilities

    Maintain a customer base that will at all times be within different contract terms and have different requirements.

    Sell Telefonica`s product and service portfolio into the customer account base. You will be encouraged to make outbound calls to deliver growth and sales.

    Complete and maintain account renewals.

    Build positive relationships with customers: set and handle expectations, and provide the best advice.

    You will ensure each interaction with a customer is clearly detailed and reflective of any discussion. This will be captured in SF.com to ensure future customer interaction is reflective of previous discussions

    Key skills

    • B2B sales experience in an environment that requires delivery of multiple sales targets
    • Experience in “solution selling” or complex sales
    • An interest and understanding of the digital sector and how the digital movement affects small to medium-sized businesses
    • Clear and confident communication– orally and written
    • Driven and self-motivated





    We’ll be sending you emails about the status of your application. To make sure you receive these, please add @O2.com and @telefonica.com to your Safe Senders list.


    We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  


    Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform – O2 Campus. 


    We also believe a great work-life balance is important, so we’re open to considering flexible working arrangements. Like to know more, feel free to raise it.  


    Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 


    If you have any questions around the role then please email ResourceTUK@o2.com who will be happy to help.