Regulation Duty Desk Administrator


    Barchester Healthcare

    We have a great opportunity for a Regulation Duty Desk Administrator to work in our Regulation and Quality Improvement Team, to support them in day to day management of the Duty Desk inbox enquiries for c260 services within the business and support our operational colleagues with responses to a range of regulatory correspondence.

    This role is integral to the Regulation and Quality Improvement Team and provides essential continuity in the oversight and operation of the Regulation Duty Desk. It also provides an interface between internal teams and between Barchester Healthcare and external regulators and agencies.

    This is a permanent, predominantly remote position with some travel to the office (Milton Keynes) as and when required. The team takes a hands on approach, and we are therefore looking for a real self-starter with administrative experience, excellent time-management skills and who is proficient in the use of Microsoft Office in particular, Excel and Word, as well as Outlook.

    Required experience and qualifications:
    GCSE in EnglishExcellent working knowledge of Microsoft Office (particularly Excel and Word) as well as OutlookStrong organisational and time-keeping skills, with the ability to prioritise urgent tasks, and meet deadlines in a fast-paced environmentPrevious experience in an administrative roleSome experience in a regulatory role is highly desired, but not essential but an appetite to learn is necessary Experience in proof-reading, with a good eye for detailAbility to multitask and take responsibility for the roleAbility to work calmly under pressureExcellent written and verbal communication skills

    Role and key responsibilities:
    Providing Regulation Duty Desk management, support, and signposting for the Quality Improvement and Regulation Managers and wider teamLog and allocate correspondence to ensure deadlines are met by teamLiaise with Managers to gather information for responses to concerns and information requestsManage and maintain team trackers and weekly logLogging concerns and complaints received and maintaining the complaints spreadsheet for reporting purposesManaging and supporting the weekly meeting about the log and reporting duties as requiredProviding general administrative supportQuality check written responses and documentation where required

    Rewards and benefits:
    We are offering an impressive rewards and benefits package, including:Up to £28,000 p/a (depending on experience)25 days’ annual leave, plus bank holidaysHybrid working, working from home with some office time (Milton Keynes) for meetings contingent on the needs of the businessAccess to a wide range of retail and leisure discounts at recognised brands and supermarkets

    If you’d like to use your administration and people skills in an organisation that provides the quality of care you’d expect for your loved ones, this is a rewarding place to be.