Reservation Agent

    • London
    • Salary: Competitive Salary

    D&D London Restaurants

    An all-day dining brasserie, restaurant, deli, outdoor terraces and rooftop bar, Haugen will serve food taking inspiration from Alpine dining in Germany, Switzerland, Austria and France. The menu will feature modern versions of classic Alpine dishes. Whether it’s for breakfast at 7am, a leisurely lunch, a takeaway from the grab and go counter or an all-out celebratory dinner, Haugen aims to hit the spot.

    We would love to hear from proactive and outspoken Reservation Agent or Reservationist  wishing to join our opening team in order to handle booking enquiries, providing correct and accurate assistance as well as ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”.

    Previous OpenTable & 7Rooms experience is desirable. Hospitality experience is essential along with a high level of spoken and written English.
    The Reservation Agent will be in charge of handling all incoming calls and email inquiries for the venue reservations.

    You will ensure the guest records information is up to date to be able to exceed the customers’ service expectations to maximise the number of bookings. You must have an exception in planning and organizing skills to be able to support the full operation of the reservation and reception team.

    We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include:

    • Industry leading pay
    • Discount in all of our restaurants – 40% off all day, every day
    • Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
    • 50% off PureGym membership
    • Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
    • Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance plus much more
    • Healthy, free and tasty meals when working
    • Employee of the Month Scheme
    • Long Service Awards
    • 28 days paid holiday a year, which increases to 30 days with length of service
    • Best in class training – including management development to help you progress quickly
    • Access to our training platform D&D Connect with resources to develop your skills and knowledge
    • An optional paid day each year to give back and volunteer
    • Refer a friend scheme

    If you are interested in discussing the Reservation Agent or Reservationist role further, please get in touch with us without delay!