Location
    Surrey
    Date

    Smarter Cover Ltd

    Company Overview:

    Smarter Cover Limited, based in Weybridge, Surrey, is a reputable life insurance brokerage established in 2012. We partner with renowned UK insurers, including AIG, Legal & General, and Liverpool Victoria. Our upward trajectory is marked by high employee satisfaction and excellent customer reviews. We specialize in two fields of Life Insurance; over-50s life insurance policies & Life Term Insurance Policies. We are dedicated to maintaining a high-performance sales culture with the customer at its heart.

    Role Overview:

    As a Sales Team Lead, you will lead a team of up to 10 sales agents in our Contact Centre. You will be responsible for achieving sales, quality, and behavioral KPIs, fostering a high-energy environment, and ensuring continuous performance improvement. With the help of Senior Management you will lead all aspects of agent performance and development in your team, including; coaching, training, and conducting performance reviews (1-2-1’s).

    Key Responsibilities:

    • Team Performance:
      Maximize the performance of sales agents by embedding a culture of continuous improvement across call quality, compliance, and sales KPIs.
    • Coaching and Development:
      Conduct meaningful 1-2-1 sessions, coaching agents on call quality, customer outcomes, and performance KPIs. Use the SmarterCover coaching approach to drive performance improvements.
    • Accountability:
      Set SMART objectives and behavioural actions for agents, ensuring high levels of personal accountability. Manage underperformance using the SmarterCover Performance Management policy.
    • Sales Culture:
      Lead by example, maintaining exemplary personal standards of Create a high-energy, professional sales culture that motivates and engages the team.
    • Performance Monitoring:
      Complete and update weekly and monthly trackers, dashboards, and reports on business unit Participate in effective team meetings, buzz sessions, call listening and training sessions.
    • Customer Focus:
      Maintain up-to-date knowledge of products, processes, and industry best practices. Ensure all activities are aligned with our customer-first mindset.

    Core Values:

    • Customer First Mindset:
      Prioritize positive customer outcomes to drive healthy sales
    • Leadership:
      Lead by example with high levels of personal
    • Results Focused:
      Drive team performance through continuous improvement and
    • Team Spirited:
      Foster a supportive, engaging, and motivational

    Key Skills:

    • Performance coaching and training
    • Data analysis and interpretation
    • Strong communication skills
    • High levels of emotional intelligence
    • Organizational and planning skills
    • Business acumen
    • Ability to work under pressure
    • Team player with a motivational approach
    • Understanding and exceeding KPIs
    • Literacy and numeracy
    • Active and positive energy
    • Change management

    Qualifications:

    • Proven experience in sales management, ideally within a call centre environment
    • Excellent verbal and written communication skills
    • Resilient, hardworking, and self-motivated
    • Strong leadership and coaching abilities
    • High attention to detail
    • Ability to learn and retain information quickly
    • Adaptability in a demanding sales environment
    • Commitment to 40 hours per week, Monday to Friday (09:00 AM – 18:30 PM)

    What’s in it for You:

    • Competitive starting salary (£40,000 – £60,000 DOE) plus uncapped commission
    • Hybrid working after the first 3 months
    • Celebratory work environment with events such as summer and Christmas parties, and sporting events
    • Comprehensive training and development from seasoned professionals
    • Various company benefits, including GymPass access, Bike to Work Scheme, in-house rewards, early finish Fridays, team lunches/dinners, annual eye examination contributions, and pension contributions (3% employer, 4% employee).

    Join Smarter Cover and lead a team of exceptional sales agents to success, driving positive outcomes for both customers and the company. Apply now to be part of our dynamic and growing team!