Location: South East
Salary: £40,555 + Car Allowance (£4162) + Benefits
Hours: Monday – Friday, 9am – 5pm
Working for a leading leasehold estate management company, who manage over 120 exclusive and beautifully landscaped developments across the Cotswolds & South of England.
You are responsible for delivering outstanding customer, property and estate services to a dedicated portfolio.
Leading and supporting a team of Estate Managers to ensure all the estates within your portfolio meet compliance requirements and provide an award-winning level of customer service.
Leading the team:
Build, engage and develop your team to create a positive, supportive and professional ethos within the team
Set ambitious goals for your team and provide support, guidance and direction to empower them to make effective decisions and achieve their goals.
Celebrate success and actively manage poor performance or inappropriate behaviour in a constructive way.
Act as a role model and live the company way whilst encouraging your team members to do the same.
Rigorously measure, monitor and review estate performance to ensure full compliance with health and safety statutory requirements, financial regulations, consultation requirements and internal policies and procedures.
Plan, control and authorise expenditure to ensure value for money is achieved for customers and leaseholders.
Take swift action to resolve issues & report any significant areas of concern to the Head of Operations.
Comply with internal reporting requirements to enable the leadership team to track business performance effectively.
Continually develop own knowledge in all compliance areas to ensure up-to-date and where necessary, actively seek training to fill knowledge gaps.
Network and build strong working relationships based on trust, with all stakeholders, whether internal or external.
Represent the business at stakeholder meetings providing supporting reports as required.
Actively contribute at internal events and team meetings.
Manage higher value/complex work contracts and projects to ensure work is delivered to time, budget and agreed quality standards.
Developing the business:
Identify opportunities to continually improve the business such as enhancing working practices, expanding our portfolio, achieving cost efficiencies.
Protect the reputation of the company at all times, notifying the Head of Operations immediately of any areas of concern.
Membership of IRPM or RICS would be desirable (or willingness to study for qualification).
Experience of leading & developing high performance teams.
Evidence of building and maintaining positive relationships with a range of stakeholders.
Knowledge of leasehold housing, section 20s, budget preparation and service charges.
Communicates (verbal & written) ideas, clearly and persuasively, with both conviction and pride.
Accepts responsibility for own decisions and holds others accountable for their commitments.
Pays attention to detail to produce high quality work no matter what the pressure.
Committed to finding win-win outcomes for customers and the business.
25 days annual leave plus bank holidays (27 days after 5 years service)
Contributory pension scheme with the option of contributing via salary exchange
Life cover up to 3 x annual salary
Employee assistance programme with access for employees family
NHS top up scheme, including cashback for dental/optical treatments
Employee offers including gym, spa and retail discounts
Refer a friend bonus
Long service milestone recognition
Company sick pay scheme