Customer Service Advisor


    Location
    Somerset
    Date

    Alexander Mae (South West) Ltd

    Central Bookings Coordinator
    Salary £24,875 + Benefits Bristol outskirts with FREE PARKING / Hybrid role (1 / 2 days from home)

    The Company:
    A growing education-based organisation that truly values their staff and supports further development. This is a superb role that would suit an organised, customer focused individual who takes pride in their work, loves to provide a great service and enjoys a busy role. The Job:
    As a Bookings Coordinator you willprocess customer queries, bookings and planning meeting requests to guide apprentices through their end point assessment journey. Providing customer focused solutions to align the learner’s needs with the availability of the operational workforce to deliver a high-quality timely booking of apprenticeship assessments. Key responsibilities:
    Giving a first-class service when booking apprentices in for their assessments who are at the final stages of the apprenticeship programme

    • Booking meetings into assessor’s diaries and completing the necessary administration to confirm the booking as soon as the call has ended
    • Handle all incoming customer queries, professionally and effectively, taking ownership to ensure satisfactory resolution and service
    • Accurately record and maintain information on key business systems
    • Supporting the rebooking of assessments and planning meetings
    • Build positive relationships with both internal and external customers, providing excellent customer service within the scope and boundaries of Company processes and procedures
    • General administration and support of End Point Assessment activity
    • Support the relationship management of customers
    • Making recommendations for increased or improved functionality of business systems and processes
    • Implementing changes or revisions on relevant business systems as directedThe Person:
      Experience of working in a customer service / contact centre environment ideally
    • Evidence of working to specific timescales and deadlines and enjoys multi-tasking
    • Proficient in the use of MS Office applications
    • Problem solver with great attention to detail
    • Excellent communication and customer service skills – written and oral
    • Ability to take initiative with a positive outlook and a clear focus on achievement of objectives
    • A team player – with a “can do” attitude

    The Hours:
    Monday to Friday 8.30pm – 5pm The Benefits
    : 25 days holiday (business closes at Christmas), Contributory pension (company matched), Life Insurance, Discounts on courses (including your family and friends), great working environment.

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