Customer Service Representative


    Gas Services

    A Snapshot of Your Day

    Responsible for the professional management of a customer accounts portfolio. The Customer Service Representative extends and negotiates Worldwide Industrial Spares orders. You will be responsible for conducting proposal preparation, contract negotiation and contract administration.
    How You’ll Make an Impact

    • Provide customers with after-sales support
    • Handle customers’ orders and enquiries and follow through to order fulfillment
    • Handle customers’ enquiries on spare parts
    • Prepare quotations and follow-up with customers on order status
    • Monitor orders and collaborate with Vendors, Supply Chain, Quality, Logistics and Technical Departments to ensure timely delivery of spare parts to customers
    • Address customers’ concerns and improve customer satisfaction
    • Support other internal departments commercially/systemically with contract requirements to ensure business objectives are met
    • Generate reports as and when required
    • Any other tasks as delegated by the superiors
    What You Bring

    • Minimum Diploma in Technical or Business related field
    • Minimum 1 – 2 years working experience, preferably in similar position
    • Good interpersonal and communication skills
    • Ability to read and understand basic engineering drawings will be advantageous
    • Attentive to details, well organized and customer service oriented
    • A team player who can multitask well to meet deadlines and requirements
    • Someone who can cope with stress well
    • Ability to exercise sound judgment at work and preserve confidentiality
    • Proficient in Microsoft Office and SAP applications
    • Sound knowledge of export and international trade will be advantageous
    Who is Siemens Energy?

    At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
    Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
    “Let’s make tomorrow different today” is our genuine commitment at Siemens Energy to all customers and employees on the way to a sustainable future. In our Business Area Gas Services, we offer a broad portfolio of cutting-edge technologies, services, and solutions for centralized and decentralized energy production. This Control and Digitalization team / functions provide comprehensive solutions for power plant core control system, cybersecurity, and digitization solutions.
    Find out how you can make a difference at Siemens Energy:
    Our Commitment to Diversity

    Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.