Customer Services Account Manager, Hybrid role


    Location
    Middlesex
    Date

    Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing

    THE COMPANYLeading and sought after global organisation that take excellent care of their people encouraging development from within.

    THE LOCATIONGreenford

    THE JOB

    INTERESTED CANDIDATES MUST HAVE WORKED IN A PHONE BASED / OFFICE BASED, CUSTOMER SERVICES TYPE ROLE PREVIOUSLY, buidling relationships with clients and contacts, taking and dealing with admin relating to orders and dealing/handling queries right the way through to resolution.

    In this role you will

    • Work for a successful, growing and expanding organisation that have a reputation of excellence.
    • Build strong working relationships with people at all levels.
    • Work as part of a busy team, being one of the main points of contact for Customers/Clients that have queries about their account.
    • Dealing with queries right the way through to resolution.
    • Review the status of the clients relationship against KPI’s and identify any risk areas
    • Engage and fact find with new suppliers that call the office as well as preparation and authorisation of quotations
    • Other related admin, such as typing general correspondence and emails, updating the database with all correspondence and conversations as well as emailing confirmations to clients and supporting the team with coordinator type activities

    If you respond to this advertisement and you do not hear back from us within 5 working days, you will unfortunately have been unsuccessful on this occasion.