German Speaking Customer Service Representative


    Location
    Somerset
    Date

    Alfred Recruitment LLP

    German Speaking Customer Service Representative

    Bristol City Centre
    – Hybrid working, 3 days a week required in the office£25,000
    Permanent, Full time

    About

    Our clients are an International Insurance Firm
    that aims to provide quality products and claims services to their customers and offer a rewarding work environment for all their employees.

    The role

    You will be engaging with customers in both German and English
    , investigating claims, handling a range of Customer Service queries, and assisting with their insurance claims.

    Responsibilities:

    • Inbound and Outbound calls, respond to inquiries within target timescales.
    • Fluent translation from German to English and English to German.
    • Proactively manage a caseload of claims.
    • Investigate claims thoroughly and obtain facts about losses.
    • Ensure all data is recorded accurately in the database.
    • Arrange for timely repair or equipment replacement with an approved supplier or claims payment.
    • Comply with recommendations made by an insurer and internal auditors.
    • Resolve customer complaints within target and FCA guidelines.
    • Maintain weekly and monthly productivity and work completed reports.

    Requirements:

    • Fluent in both written and verbal English and German (Essential) – Language test during the interview process
    • Able to work from the office for a minimum of 3 days a week
    • Experience in Customer Service (Essential)
    • Experience in Administration (Essential)
    • Experience in an Insurance claims environment (Desirable)
    • PC literate and able to use MS Office Applications
    • Conflict resolution and negotiation skills

    To apply for this role, get in touch today with a copy of your CV. We’d love to hear from you!

    INDHV

    Job Type: Full-time

    Salary: £25,000.00 per year

    Benefits:

    • Company pension
    • Work from home

    Schedule:

    • Monday to Friday

    Work Location: In person

    INDLV

    Job Types: Full-time, Permanent

    Salary: Up to £25,000.00 per year

    Benefits:

    • Company pension
    • Free parking
    • On-site parking
    • Work from home

    Schedule:

    • Monday to Friday

    Work Location: In person

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