Large Loss Household Loss Adjuster

    Tyne And Wear

    Bond Recruitment

    Job description

    Job Title: Large Loss Household Loss Adjuster

    Salary Range: £35,000 to £42,000 per annum

    Location: Newcastle OR Bristol

    Preferred Qualification: CILA

    Job Specification:

    As a Large Loss Household Claims Handler, your primary responsibility is to manage a portfolio of large or complex claims to ensure excellent service delivery while effectively managing claims costs and expenses within the insurance policy scope. We are seeking individuals who possess the necessary skills, experience, and qualifications to excel in this role.


    Effectively manage day-to-day claims operations, maintaining strong communication with policyholders, suppliers, and loss assessors for the aspects of the claim under your control.

    Conduct assessments and negotiations on liability, settlement values, and claim settlements for content items by traveling to policyholders’ residences when necessary. Arrange and oversee alternative accommodation for policyholders as required.

    Collaborate with the Buildings Surveyor Team to expedite the settlement (cash or reinstatement) of the Buildings element of each claim within your jurisdiction.

    Prepare a comprehensive Large or Complex report and submit it to the Claims Senior Management Team within agreed upon timeframes.

    Maintain claim files to a meticulous standard, ensuring accurate recording of all documents, photographs, and communications in chronological order for audit, complaints analysis, and client review purposes.

    Coordinate with the Building Surveyor Team to manage claim reserves and payments systematically, ensuring accurate Total Incurred values and maintaining them until claim conclusion.

    Assist the Customer Relations Team in handling complaints, particularly those involving the Financial Ombudsman Service (FOS).

    Effectively manage your own diary, including scheduling customer appointments for site visits and arranging hotel accommodations for yourself when necessary and approved.

    Skills and Qualifications:


    Excellent written and verbal communication skills.

    Strong attention to detail and accuracy.

    Tact and assertiveness in handling distressed or angry customers.

    Ability to work well under pressure and meet deadlines.

    Proficiency with computers and good administrative skills.

    Willingness to take ownership and assume additional responsibilities as needed.

    Motivational Attributes:

    Excellent organizational skills.

    Customer service-oriented with a helpful attitude.

    Driven and enthusiastic, consistently meeting or exceeding targets.

    Empathy and understanding towards customers’ needs.

    Confident and professional demeanor.

    Excellent negotiation skills.

    Commercial awareness and understanding.

    Active and energetic approach.

    Problem-solving orientation with a commitment to delivering effective solutions.

    Experience and Knowledge:


    At least 5 years of previous experience in an insurance claims handling role.

    Strong understanding of insurance/indemnity policies and legal structures.


    Demonstrated capability in claims negotiation with policyholders and loss assessors.



    Full and clean driving license.

    ‘A’ level or equivalent qualifications in Maths and English, or demonstrable ability in numeracy skills and written English.


    Relevant role-applicable qualifications in insurance.

    Previous experience in a similar role.

    Please note that while possessing the CIIA qualification is preferred, it is not mandatory for this position. We encourage candidates with relevant experience and skills to apply

    Job Types: Full-time, Permanent

    Salary: £35,000.00-£42,000.00 per year


    Additional leave

    Company events

    Company pension

    Discounted or free food

    Employee mentoring programme

    Financial planning services


    Free flu jabs

    Free or subsidised travel

    Free parking

    Gym membership

    Health & wellbeing programme

    Life insurance

    On-site parking

    Private dental insurance

    Private medical insurance

    Sick pay

    Work from home


    Day shift

    Monday to Friday

    Supplemental pay types:

    Bonus scheme

    Performance bonus

    Yearly bonus


    Household Claims: 2 years (required)

    Large loss / loss adjuster: 1 year (required)

    CILA: 1 year (preferred)


    Driving Licence (required)

    Work Location: On the road / Work From Home