Part Time Customer Support Advisor German

    West Midlands

    Brook Street

    Fantastic opportunity to join a well-established company in Coventry as a part time Customer Service Advisor (German Line). You must have previous customer service experience and be able to speak fluently in German & English as well as written.
    £21,832.50 per annum (Part time salary)Monday to Friday 09:00 to 14:45 – 31.25 hours per weekMain Duties; o Be committed to delivering exceptional customer service to both EU & UK customers by putting the customer at the heart of everything you doo Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLAo Understand people and can effectively manage expectations over the phone and via email and social mediao Provide first line support and advice to customers using our productso Achieve department KPI’s targets ensuring the customer service levels we provide are to the correct standardo Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulationso Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestionso Collaborate with other areas of the business to assist in ensuring our customers receive the best customer experience possiblePerson Specification; o Must be fluent in written and spoken English and German languageso Competent with computer systems and quick to learn new systemso Previous customer service experience within an office environment If interested and you have the correct experience/skills please click APPLY NOW, a member of the team will be in touch if successful.

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